- SHOP: You can go to a MO store with your receipt and the products you want to return.
- HOME: You can request home collection. In this case, follow the steps listed below.
Mark which items you are returning on the receipt.
So that the collecting can be processed, you will need to send us an email to cliente@mo-online.com with the following data:
• Order number
• Full Address (for the collecting)
• Date for the requested collecting (working days only and with a minimum of two more days compared to the current day)
• Returning items
• IBAN (In case the payment has been done by card)
Place the items and the receipt in the original package and seal it.
Give the package to the courier who will go to the address you gave.
Within a maximum of 14 working days, you will receive the amount equivalent to your return, in the payment method used in your purchase.