Policies

- Intellectual Property

The Intellectual Property rights regarding the MO website, including its content and information, belong to MO.

All the intellectual property rights on text, images, sound, software and other website content belong to MO. Users can search the MO website and reproduce excerpts by printing, downloading either to a disc or by distributing to third parties, but never for commercial purposes.

The website contents can only be used for personal purposes. No part of the website can be used or distributed for commercial purposes, and, in the same way, it cannot be modified or used in any essay or publication, regardless of format, and particularly be transferred to other website(s). By allowing access to its website, MO is not granting its users any rights or licence.

- Conditions of Use

The user is responsible for using this website in compliance with that laid down by the law, refraining from any unlawful or immoral activity, or any activity that goes against the best practices or rights of third parties.

- Information on products and prices

The prices provided by MO include the tax applicable by law (VAT). Any changes to the said tax will reflect immediately on the prices practiced by the brand. Nevertheless, MO reserves the right to change its prices at any given time, and items may be available for limited periods of time established by the brand.

The user is responsible for any shipping costs, unless otherwise established by the brand.

Considering that MO is responsible for a wide range of articles, keep in mind that labelling is not error-free. In cases where errors are detected during the order treatment process, the buyer is free to reconfirm his order at the correct price or cancel such order.

- Purchasing Process

The purchasing process with MO is very simple. After creating an account, you’ll have access to a personal area where you can see your shopping and your returns history.

- Payment Method

Shoppers can choose which payment method they prefer from the following options: Visa or Mastercard Credit Cards, or Paypal. We use the most advanced coding systems (SSL) to guarantee that your purchase is secure. All payments with Visa and Mastercard only accept transactions via the SET (Secure Electronic Trading) system. Once the card has been verified, the SET system will contact the issuing card authority so that the buyer may authorise the purchase. The amount will only be debited to the card once the bank has confirmed that the card and user are authentic. Should this not be the case, the request is cancelled. The CVV (Card Verification Value) is a security guarantee against credit card fraude. The encrypted code corresponds to the card number and expiry date, and is requested when carrying out a transaction to ensure that the buyer is in possession of the card.

- Warranty

The warranty period begins from the date the product is delivered. Should the buyer verify any defect to the product, s/he must e-mail the customer support service at: cliente@mo-online.com, referring the order number whenever possible.

- Returns

Returns are made within 30 days from the day the order was received. MO returns are always free of charge.

- Returns Policy

Only returns in perfect condition will be accepted, and must include the corresponding receipt and original sealed packaging (in the case of perfumes and cosmetics). We do not accept underwear returns or exchanges. We will collect the product(s) from your home address. Whenever possible, we will collect the item(s) to be returned within a minimum of X hours. The courier service will contact you to schedule the best time to collect the item(s). Should you not be available for any unforeseen reason, please contact the said company in due time to schedule another day or time.

- Customer Support

MO will clarify your queries and/or respond to any requests for information sent to the following e-mail: cliente@mo-online.com.

- Liability

MO is not liable for any viruses or other similar elements to its website, present in electronic documents and/or files stored on your computer.

- Law and Court

The aforementioned conditions are governed by the Portuguese law. Any dispute arising in relation to MO shall be resolved by the Portuguese law and courts of law, whereby any other law or courts are expressly waived.

- Coupons

Conditions of use:
Coupons used on the MO website are only valid for the online store and for a single purchase made within the period indicated in the e-mail. The discount does not apply to the dispatch costs of the order.
Coupon credits are immediately allocated once the order is invoiced and sent by e-mail. Such amount can only be used by the owner of the account. Any discount coupons obtained from an MO physical store cannot be used with the MO online store.

Return conditions:
The value of the coupon used is divided in equal parts for each item in an order. When an order for which a coupon was issued is returned, such coupon will immediately become null and void. Should an order which originated a coupon be returned and said coupon has already been used, the proportional value gained with the coupon for each item will be deducted from the amount to be reimbursed. Should an order paid in full or partially with a coupon be returned, the client shall be reimbursed via the method of payment originally used. With regard to the amount paid with a coupon, the amount reimbursed is the proportional amount for each article.

- Stock-outs

In the case of unavailable products and/or stock-out, the client will be informed that the order will be completely or partially cancelled and the client is entitled to the reimbursement of the respective amount paid.